Customer Service Lunch & Learn

Join us along with Independence Area Chamber of Commerce and Buchanan County ISU Extension and Outreach for our upcoming Lunch and Learn. Celina Peerman will present on Customer Service. We will meet at Heartland Acres Event Center on September 8, 2022 from 11am-1pm.

Building relationships and retaining customers is critical to our business and a strong vibrant community. This upbeat interactive session will focus on skills that every team member needs to meet and exceed the needs of customers. Tools and tips will reinforce great work already in place and emphasize what every team needs to do to take it to the next level. Come join us to renew your passion for delighting customers and making a difference every day!

At the end of this session, participants should be able to:

• Understand critical steps to strengthen customer relationships

• Identify strategies for responding to a wide range of customer needs

• Apply learning to improve team and company performance

Celina Peerman, Ph.D. is passionate about behavior at work that distinguishes a company and serves all stakeholders. Her work as in HR and as an organizational behavior specialist has allowed her thousands of hours with many Iowa companies that she can apply over 24 years of experience into practical and real-life scenarios. Through a combination of research, a sense of humor and real tools, Celina shares her experience to help drive performance on the job by growing our best resources – people.

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